Privacy Policy – Xzel Weddings
Effective Date: 16 October 2026
Website: https://xzelweddings.co.za/
1. Introduction
Welcome to Xzel Weddings. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Xzel Weddings collects, uses, stores, processes, and protects your personal information when you visit our website, contact us, request a quotation, book our photography or videography services, or interact with us through social media and other communication channels.
We are committed to handling personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website or providing your personal information to us, you acknowledge that you have read this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact information: Your name, email address, telephone number, and contact details.
Booking information: Wedding date, venue, event schedule, service preferences, and booking details.
Payment information: Payment confirmations, transaction references, billing details, and information necessary to manage payments. We do not intend to collect or store your full bank card details directly.
Photographs and videos: Images, video recordings, and audio recordings captured during weddings, engagements, and other events.
Website information: IP address, browser type, device information, pages visited, and other technical data collected through cookies or analytics tools.
Communications: Messages, enquiries, feedback, reviews, and correspondence sent to us.
Please do not submit personal information about other people unless you are authorised to do so or have an appropriate lawful basis.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and provide quotations.
Manage bookings, contracts, appointments, and event schedules.
Deliver wedding photography, videography, editing, and related services.
Communicate with clients regarding their bookings and completed work.
Process payments, invoices, refunds, and accounting records.
Deliver, store, and share photographs and videos with authorised clients.
Improve our website, customer service, and business operations.
Send marketing communications where legally permitted.
Meet applicable legal, tax, accounting, and regulatory obligations.
Protect our business, website, clients, and service providers against fraud or misuse.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law.
4. Wedding Photography, Videography and Image Usage
Xzel Weddings understands that wedding photographs and videos may contain personal, private, or sensitive moments.
Photographs and videos may be processed to provide the services requested by our clients. We may share completed work with the relevant client through private galleries, download links, or other agreed delivery methods.
We will not automatically assume that permission to photograph or film an event also grants permission to use the images for public marketing.
Where we wish to publish identifiable photographs or videos on our website, portfolio, social media pages, advertisements, or promotional materials, we will obtain appropriate permission or establish another lawful basis where applicable.
Clients organising events should inform their guests about photography and videography arrangements where appropriate. Any requests concerning the use of identifiable images will be considered in accordance with applicable law and our contractual obligations.
5. Legal Basis for Processing
We process personal information where there is an appropriate lawful basis, including:
Your consent.
The performance of a contract or steps taken at your request before entering into a contract.
Compliance with legal obligations.
Legitimate interests, where permitted by law and where these do not unlawfully override your rights.
Other lawful grounds recognised under applicable legislation.
Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences of withdrawal.
6. Sharing of Personal Information
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to operate our business and provide our services. These may include:
Website hosting and technical support providers.
Cloud storage, online gallery, and file-transfer providers.
Payment processors and financial service providers.
Email, messaging, and customer communication platforms.
Website analytics and security providers.
Professional advisers and public authorities where legally required.
We expect service providers handling personal information on our behalf to apply appropriate safeguards and use the information only for authorised purposes.
Some providers may process information outside South Africa. Where this occurs, we will take reasonable steps to ensure that applicable legal requirements for cross-border transfers are met.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse website traffic, and improve user experience.
Some cookies may be necessary for the website to operate. Other cookies, including certain analytics or marketing cookies, may require consent depending on their purpose and applicable law.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If third-party analytics, advertising, or embedded services are used on our website, their respective privacy policies may also apply.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction.
These measures may include access controls, secure passwords, software updates, backups, and appropriate safeguards when transferring digital photographs and videos.
However, no website, email system, online storage service, or electronic transmission method can be guaranteed to be completely secure.
If a security compromise affects personal information, we will respond in accordance with applicable legal requirements.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including delivering services, maintaining business records, resolving disputes, and meeting legal obligations.
Wedding photographs and videos may be retained for the period specified in the relevant agreement or for a reasonable period necessary to provide the agreed services.
Clients should download and back up their delivered photographs and videos. Unless otherwise agreed in writing, we do not guarantee indefinite storage or permanent availability of online galleries and download links.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable retention requirements.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion or destruction of information where legally appropriate.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Object to the use of your personal information for direct marketing.
Lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding.
Certain requests may be limited by legal obligations, contractual requirements, or the rights of other individuals.
11. Children’s Personal Information
Weddings and family events may include photographs or videos of children.
We take care when handling children’s personal information and will process it in accordance with applicable legal requirements, including any necessary consent or authorisation from a competent person where required.
Parents or guardians who have concerns about a child’s identifiable photograph or video may contact us to discuss the matter.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, online galleries, or payment services.
Xzel Weddings does not control the privacy practices or security of these external services. We encourage you to review their privacy policies before submitting personal information through them.
13. Direct Marketing
We may send you updates, offers, or promotional information where permitted by law.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Opting out of marketing will not prevent us from sending essential communications relating to an existing booking, payment, contract, or service.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, or legal requirements change.
Any updated version will be published on this page, with a revised effective date where appropriate. We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a concern about how your information is handled, please contact Xzel Weddings.
Business: Xzel Creative Studios
Website: https://xzelweddings.co.za/
Email: admin@xzelweddings.co.za
Telephone:0711400118
Business Address: 19A Grobler Street, Polokwane
We will review and respond to privacy requests within the timeframes required by applicable law.